FAQS

General

  • South West Event Studio is a premier event hire and styling company, proudly serving the Margaret River Wine Region and beyond. Founded by industry experts Jody Parry and Greg Howells, our team brings a wealth of experience and dedication to delivering exceptional events.

    Jody’s extensive background in events and public relations, combined with Greg’s expertise in logistics and large-scale project management, forms the backbone of SWES. Together, they’ve created a company known for its commitment to quality, innovation, and meticulous attention to detail.

    From premium marquee structures to fine furniture, bespoke lighting, elegant tableware, and luxurious linens, we offer an all-in-one event hire solution that transforms any occasion into an unforgettable experience. Our unwavering dedication to sourcing and supplying only the highest quality products ensures that every detail of your event meets the highest standards.

    At SWES, we understand that exceptional events are built on trust, quality, and seamless execution. Whether it’s the sparkle of Bohemian crystal glassware or the softness of Italian flax linens, our carefully curated collections reflect our passion for delivering unparalleled elegance and sophistication.

  • We cater to all kinds of events, including weddings, corporate events, parties, and private celebrations. Whether you’re planning an intimate gathering or a large-scale event, we have the experience and inventory to suit your needs.

  • We have over 30 years of experience in event hire, styling, and coordination.

    We’ve worked with a wide range of venues and clients, from large corporate organisations to private parties, offering personalised service and creative solutions for events of all sizes.

    Our extensive knowledge of the South West region and strong relationships with local vendors ensure a seamless and professional experience for your event.

  • Our studio showroom is conveniently located just off the Busselton Highway Bypass. You can visit us at:
    40 Cook Street, Busselton Western Australia.

    For clients coming from Perth, we are 2.5 hours drive and in the gateway to the iconic Margaret River wine region.

    For clients coming from the Eastern states, we are less than ten minutes from the new Busselton Margaret River Airport.

  • We love to welcome visitors to view our studio showroom and provide a personalised experience.

    We are generally open seven days per week, by appointment only.

    Click here to book a consultation and choose from our set consult days/times.

    If any of the days/times in our consult schedule don’t suit, don’t worry, we can accommodate you - feel free to contact us here.

Delivery, Setup & Packdown

  • Yes, delivery fees are a necessary aspect of our service and are calculated based on the size of your order, event date, location, and site accessibility.

    These fees cover:

    • Loading and unloading by our SWES team members (typically a minimum of two staff required).

    • Travel costs to and from your venue.

    • Placement of items, if required.

    We aim to keep delivery fees as low as possible and charge only to cover labour and fuel/vehicle costs.

  • Yes, you can collect tableware. linen + decor items from our Busselton warehouse at 40 Cook Street. This is referred to as ‘Dry Hire’.

    Furniture is not available for Dry Hire.

    Collection and return times will be pre-arranged as our showroom is not staffed when we’re out on deliveries, site visits, or setups.

  • This depends on the items and services booked.

    • Full Setup/Styling: If you’ve booked our setup or styling services, everything will be taken care of for you.

    • Delivery-Only Service: For standard deliveries, we will place items as close to their intended location as possible. It will then be up to your team or planner/stylist to arrange and style them.

    For specific items like Marquees, Amalfi tents, and Umbrellas, we ensure they are set up and securely installed and in accordance with Insurance requirements.

  • We often deliver directly to venues and coordinate with them and your planner/stylist to arrange an appropriate delivery time, ensuring we meet any venue-specific requirements.

    If setup or placement instructions are needed, we will liaise with the venue manager, planner, stylist, or a designated representative onsite to oversee the process. This ensures everything is positioned according to your vision and avoids any potential delays.

    For larger installations or special requirements, such as marquees or complex layouts, our team will work closely with you or your team to ensure a seamless setup.

  • We will collect equipment at the pre-arranged day/time from the delivery location. All items are to be packed in boxes / presented as delivered. Unless pre-arranged SWES is not responsible for packing items on-site and a charge will be levied post event if this is required.

Event Support

  • Yes, we provide site visits for larger or more complex events, or for venues and private properties we haven’t worked with before. While we are very familiar with most venues in the South West, site visits help us ensure everything is perfectly planned.

  • Yes, we offer coordination services for clients who need additional support. We also collaborate seamlessly with planners, stylists, and other vendors.

  • While we work with many industry professionals in this area, we offer a styling service if you wish to have SWES handle this for you.

    We have a professional and highly experienced team available to setup and style your event.

    This service is only available for clients with a delivery/set-up order.

  • If you’ve booked our coordination or styling services, a member (or members) of our team will be onsite to oversee set-up.

  • We understand plans can change. Contact us as soon as possible, and we will always do our best to accommodate your needs.

  • Yes, definitely! With our extensive knowledge and experience with venues and properties across the South West region, we can provide a choice of exceptional venue options to suit your needs and style.

Product Care and Cleaning

  • Linen:
    No cleaning required; we professionally launder all napkins and tablecloths.

    Glassware:
    No cleaning required: we handle professional cleaning and polishing and this is included in our glass hire service.

    Crockery and Cutlery:
    We ask that these items are rinsed and removed of food before boxing them for return. A cleaning fee applies for items returned with food residue and this is calculated at Invoice. No surprises.

  • Repairs or replacement costs for damages or lost items will be charged to your supplied Credit Card. Examples include:

    • Furniture damaged due to being left in rain or sprinklers

    • Wine stains on furniture cushions

    • Candle wax on linens

    • Broken glassware, crockery or decor items

Pricing & Payment Details

  • We accept a variety of payment methods, including bank transfer, credit card, and PayPal. We strive to make the payment process as simple and convenient as possible for you.

  • A deposit is required to secure your event date and our services. The deposit required will be outlined on your invoice.

  • A credit card is required as a security bond to cover potential breakages, losses, or damages. Charges will only be made if necessary, and a final invoice will be provided.

  • Yes, our minimum spend varies depending on the type of event, time of year and location.
    Contact us for details tailored to your event.

  • Full payment is typically due two weeks before the event date. We’ll provide you with the final payment details to ensure everything is confirmed and settled in time for your event.

  • We understand that plans can change. If you need to cancel or modify your booking, please refer to our cancellation policy, which outlines the conditions for refunds and rescheduling based on the notice given.

The Hire Process

  • Thanks for your interest! You’ve explored our featured hire items and browsed our product catalogue and ready to take the next step.

    Here’s what you can do:

  • Yes, we provide obligation free detailed quotes based on your chosen items, event location, and specific requirements. Reach out via our enquiry form, and our team will prepare a customised quote for you.

  • Once you have accepted your Quotation with us we will provide deposit details to confirm the equipment and services you have selected.

  • Yes, our minimum spend varies depending on the type of event, time of year and location. Contact us for details specific to your event.

  • Yes, we require a nominal deposit to secure your booking. This ensures your chosen items are reserved exclusively for your event.

  • We do require a credit card number as a security bond to cover any breakages, losses, or damages. After your event, we’ll assess the items and inform you of any charges.

If you have additional questions not covered here, don’t hesitate to reach out via our enquiry form or book a consultation. We’re here to help make your event extraordinary!

From ideas to plans, let’s make it happen

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